HOMO Appliances

FAQ

What is the capacity of the electric kettle suitable for?

The capacity of electric kettles generally has various specifications, such as 1.5L, 1.8L, 2L, etc. A 1.5L electric kettle can approximately meet the daily drinking water needs of 2 - 3 people, while a 2L electric kettle can meet the needs of 3 - 5 people.

How to troubleshoot when the refrigerator doesn’t cool?

First, check whether the refrigerator is properly connected to the power supply and whether the plug is loose. Then check whether the temperature setting of the refrigerator is correct. If everything is normal, it may be a problem with the compressor failure or refrigerant leakage. You need to contact professional maintenance personnel for further inspection.

What should I do if the TV remote control doesn’t work?

First, check whether the batteries in the remote control are low on power. After replacing the batteries, if it still doesn’t work, you can try to operate the remote control close to the TV. If it still doesn’t work, it may be a failure of the remote control. You can contact the after-sales service to buy a new one.

How to clean the electric fan?

First, turn off the power, wipe the outer shell of the fan with a damp cloth, then disassemble the fan blades, soak and clean the fan blades with soapy water, dry them and reinstall them. Be careful not to let water enter the motor part.

Is the installation of the water purifier complicated?

Generally speaking, the installation of a simple desktop water purifier is relatively convenient. You only need to connect the water source and power supply (if any). However, the installation of an under-sink water purifier is relatively complicated. It may require professionals to drill holes and connect water pipes. It is recommended to have it installed by professional installers.

Can the electric kettle be used to boil other drinks?

The electric kettle is mainly designed for boiling water. However, some electric kettles made of better materials can also be used to boil some simple drinks, such as herbal tea. But be careful to avoid boiling drinks with strong acidity or corrosiveness to avoid damaging the kettle body.

How to remove the odor in the refrigerator?

You can use activated carbon bags, pomelo peel, tea leaves, etc. to place them in the refrigerator to absorb the odor. Regularly clean the refrigerator to avoid the odor caused by long-term storage of food.

How to adjust the abnormal color of the TV picture?

Enter the TV image settings menu, you can adjust parameters such as brightness, contrast, and color saturation. You can also choose image preset modes, such as standard, vivid, and movie modes to optimize the picture color.

How to solve the problem of loud noise from the electric fan?

Check whether the fan blades are loose or deformed. If so, you can tighten or replace the blades. At the same time, adding lubricating oil to the motor bearings may also reduce the noise.

Can the water purifier remove heavy metals in water?

High-quality RO reverse osmosis water purifiers can effectively remove heavy metal ions such as lead, mercury, and cadmium in water to ensure the safety of drinking water.

How to clean the scale in the electric kettle?

You can use white vinegar or a special descaling agent, pour it into the kettle, add an appropriate amount of water, soak it for a period of time, and then shake and rinse to remove the scale.

What causes heavy frosting in the freezer compartment of the refrigerator?

It may be caused by poor sealing of the refrigerator door, resulting in air entering, or the temperature setting is too low, or the drain hole is blocked. You can check the door seal, adjust the temperature, and clean the drain hole to solve the problem.

How to connect the TV to the wireless network?

Enter the TV settings menu, find the network settings option, select the wireless network, search for it and enter the password of your home WiFi to complete the connection.

What should I do if the shaking head function of the electric fan doesn’t work?

Check whether the shaking head motor is damaged or whether the shaking head transmission parts are stuck. If there are debris stuck, you can clean them. If the motor is damaged, you need to replace the motor or contact the after-sales service for repair.

What is the waste water ratio of the water purifier?

The waste water ratio of different brands and models of water purifiers varies. Generally, the common waste water ratio is between 1:1 and 1:3. Some high-efficiency and energy-saving water purifiers can have a waste water ratio of 1:4 or even higher.

What should I do if the automatic power-off function of the electric kettle fails?

It may be a problem with the thermostat. First, check whether there are foreign objects at the bottom of the electric kettle that affect the normal operation of the thermostat. If it still doesn’t work after cleaning, you need to contact the after-sales service to replace the thermostat.

How to set the temperature of the refrigerator compartment?

Generally, the temperature of the refrigerator compartment can be set on the temperature control panel inside the refrigerator. It is usually recommended to set it between 2 - 8 degrees Celsius, and it can be adjusted appropriately according to the needs of stored food.

What should I do if the TV screen is garbled?

First, check whether the signal source connection is normal and re-plug the connection cable. If the problem persists, it may be a hardware failure inside the TV. It is recommended to contact the after-sales maintenance personnel for inspection and repair.

How to adjust the wind speed of the electric fan?

Most electric fans can adjust the wind speed through the wind speed button on the control panel, with different gears such as low, medium and high. Some smart fans can also precisely adjust the wind speed through mobile apps.

How often should the filter of the water purifier be replaced?

The replacement cycle of the filters of different models of water purifiers varies. Generally, the PP cotton filter needs to be replaced every 3 - 6 months, the activated carbon filter every 6 - 12 months, and the RO reverse osmosis filter every 1 - 2 years. You can refer to the product manual or replace it according to the water quality monitoring prompts.

Support

How to Register an Account

What to Do If You Forget Your Password

How to Use the Product Search Function

Interpretation of the Product Return and Exchange Policy

How to Contact Customer Service to Ask Questions

FAQ